Privacy Policy | 500 Casino

Information we may collect

When you browse the 500 Casino website, create an account, use casino services or contact support, we may receive information that identifies you or can reasonably be connected with you. The information collected depends on how you interact with the website and which services you use. We seek to collect information that is relevant to the purpose for which it is needed.

Account and contact information

This may include your name, date of birth, residential or contact details, username, account credentials, communication preferences and other information supplied when opening or managing an account. We may also keep records of communications with you, including enquiries, complaints, support requests and information provided when you ask us to assist with your account.

Verification and security information

To confirm identity, age, account ownership or eligibility to use particular services, we may request verification information and documents. These may include identity documents, proof of address, information about the source or use of funds, and other details needed for security, fraud prevention or compliance checks. We handle these materials with care and restrict access where appropriate.

Payment and transaction records

We may record information about deposits, withdrawals, wagers, winnings, refunds, payment methods and other account transactions. Payment providers may process payment details directly. Where appropriate, we may receive confirmation, transaction identifiers or limited payment information rather than complete card or account details. Transaction records help us operate the account, resolve issues and meet applicable obligations.

Technical, device and cookie information

When you use the website, we may collect technical information such as your IP address, browser type, operating system, device characteristics, language settings, referring pages, approximate location, access times and information about how pages and features are used. We may also receive information from cookies, pixels, tags and similar technologies. This information can help us maintain website security, understand performance, remember preferences and improve the user experience.

How we use information

We may use personal information for the following purposes, where permitted and appropriate:

Creating, maintaining and administering your account.
Providing casino services, processing transactions and displaying account information.
Confirming identity, age and account ownership, and carrying out verification checks.
Detecting, preventing and investigating fraud, money laundering, account misuse, collusion, cheating and other unauthorised or harmful activity.
Protecting the website, our players, service providers and business systems from security threats.
Providing customer support, responding to questions and resolving complaints or disputes.
Sending service messages about your account, transactions, security, changes to services or this policy.
Sending marketing communications where permitted and where you have provided, or the law otherwise allows, the necessary consent or preference.
Understanding website use, testing features, improving performance and developing safer or more useful services.
Meeting legal, regulatory, tax, accounting, security and responsible gambling requirements that apply to the operation of an online casino.
Enforcing applicable terms, protecting legal rights and responding to lawful requests from authorised bodies.

We may combine information collected from your account, website activity, support interactions and transactions where this is reasonably necessary for these purposes. We do not use personal information for purposes that are incompatible with the reason it was collected unless we have a lawful basis or are otherwise permitted to do so.

Marketing choices

You may be able to choose whether to receive promotional messages. You can usually unsubscribe by using the option included in a marketing email or by contacting us. Unsubscribing from marketing does not stop important service, security or account messages. We may keep a record of your preference so that it can be respected in the future.

Sharing, storage and security

We may share personal information with trusted service providers that help operate the website and provide services. These providers may support payment processing, identity and verification checks, fraud prevention, technology hosting, customer support, analytics, communications, security and professional services. They should receive only the information reasonably needed for their role and are expected to handle it securely and appropriately.

Information may also be disclosed where necessary to comply with applicable legal requirements, respond to lawful requests, investigate suspected wrongdoing, protect players or the public, enforce relevant terms, or protect the rights and property of the business. We may share information as part of a business transfer, restructuring or similar event, subject to appropriate safeguards.

Personal information may be stored or processed using systems located in Australia or other countries, depending on the providers and technology used to deliver the services. Where information is handled across borders, reasonable steps are taken to support appropriate protection and secure processing.

Security measures

We use reasonable administrative, technical and organisational measures to help protect personal information from loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, monitoring, secure transmission, account protections and restrictions on staff or provider access. No online service can guarantee complete security, so players should use strong, unique credentials, keep them confidential and contact support promptly if they suspect unauthorised account activity.

Keeping information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, payment and transaction records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Cookies and your privacy rights

Cookies

Cookies are small files or similar technologies stored on your device. Some are needed for core website functions, such as keeping a session active, supporting account security or remembering settings. Others may help us understand website traffic, measure performance, personalise features or support relevant communications. Cookies may be session-based or remain on your device for longer, depending on their purpose.

You can manage, restrict or delete cookies through your browser settings. If you block certain cookies, parts of the website may not function correctly, and some preferences may not be remembered. Your browser may also provide information about cookies and allow you to remove existing files from your device.

Exercising your data rights

Depending on applicable privacy requirements and subject to reasonable identity checks and permitted exceptions, you may ask to access the personal information we hold about you, request correction of information that is inaccurate or incomplete, request deletion of your data, or withdraw consent to marketing communications. You may also ask questions about how your information is handled or raise a privacy concern.

To exercise these rights, contact support@500-casino.click and explain your request. Please provide enough information for us to identify your account and understand what you need. We may ask for additional details to protect your information from unauthorised requests. A deletion request may not remove records that we are required to keep for legal, security, dispute or transaction purposes. In those circumstances, we will retain only what is necessary and restrict its use where appropriate.

Changes and questions

We may update this Privacy Policy from time to time to reflect changes to the website, services, technology or applicable requirements. The updated version will apply from the date it is made available, unless stated otherwise. We encourage players to review this page periodically. If you have a privacy question, want to exercise a data right, or believe your information has been handled incorrectly, contact support@500-casino.click so the matter can be reviewed.