Terms & Conditions

These Terms & Conditions explain the rules that apply to your use of 500 Casino. Please read them carefully before creating an account, depositing funds, playing games or using any service made available through the website.

500 Casino operates under a licence issued by the Curaçao Gaming Control Board, licence number OGL/2024/1354/0882, held by operator Perfect Storm B.V.

1. General terms

These Terms & Conditions form an agreement between you and 500 Casino in relation to your use of the website, account facilities, games, promotions and other related services. By accessing or using the website, you confirm that you have read, understood and accepted these terms. If you do not agree with any part of them, you must not use the website or its services.

Additional terms may apply to particular games, promotions, payment methods, competitions or other features. Where additional terms are provided, they should be read together with these Terms & Conditions. If there is an inconsistency, the specific terms for the relevant service may apply to that service to the extent permitted by law.

500 Casino may update these Terms & Conditions from time to time. Changes may be made to reflect legal requirements, changes to services, security improvements or operational requirements. The current version will be made available on the website. Your continued use of the website after an update means that you accept the revised terms.

Eligibility and lawful use

You must only use 500 Casino where online gambling services are lawful for you to access. You are responsible for checking and complying with the laws that apply in your location. You must meet any applicable minimum age requirement and must not use the website if you are under the legal gambling age.

You must not access or use the website from a jurisdiction where doing so is prohibited. You must also not use the website on behalf of another person, assist another person to gamble through your account, or allow another person to access your account.

Use the website only for personal and lawful purposes.
Provide information that is accurate, current and complete.
Follow all instructions, game rules and applicable promotional terms.
Do not use the website to conduct fraud, money laundering or any other unlawful activity.
Do not interfere with the operation, security or availability of the website.

2. Accounts, identity and security

Some services may require you to create an account. You may be asked to provide personal information and documents so that your identity, age, location and eligibility can be verified. Information must be truthful and must belong to you. We may be unable to provide or continue providing services if requested information is missing, inaccurate or cannot be verified.

You are responsible for keeping your login details confidential and for all activity carried out through your account, subject to your rights under applicable law. You should choose a strong password, avoid sharing access details and notify 500 Casino promptly if you believe that your account has been accessed without permission.

You may generally have only one personal account unless 500 Casino expressly permits otherwise. Duplicate, false or misleading accounts may be closed or restricted. Where an account is created using another person’s details, or where account access is shared, any related activity may be reviewed and action may be taken.

Verification and account reviews

500 Casino may carry out checks before or after an account is opened, including checks relating to identity, age, source of funds, payment ownership, fraud prevention and responsible gambling. You agree to provide reasonable assistance with these checks. Until a review is complete, access to some features may be limited.

If information cannot be verified, or if there are reasonable concerns about security, unlawful activity or a breach of these terms, an account may be suspended, restricted or closed. Any action will be handled in accordance with applicable law and relevant internal procedures.

3. Deposits, play and withdrawals

You may need to deposit funds before using certain games or services. Deposits must be made using a payment method that you are authorised to use. You must not use a payment method belonging to another person without express permission and any checks required by 500 Casino.

You are responsible for checking the details of each transaction before confirming it. Funds should be used only for lawful gambling activity. 500 Casino may refuse, return, delay or review a transaction where required for security, compliance, payment processing or responsible gambling reasons.

Game outcomes are determined by the rules and systems applicable to the relevant game. You should review the information provided for a game before playing, including any instructions about stakes, outcomes and settlement. Once a game has been accepted and recorded by the system, it may not be possible to cancel or reverse the play.

Withdrawals may be subject to identity, account, payment and compliance checks. You may be asked to use an eligible payment method or provide further information before a withdrawal can be processed. Processing times can depend on the payment provider, verification requirements, weekends, public holidays and other circumstances.

You must not attempt to exploit an error, technical fault, pricing mistake or other obvious issue. If an error affects a transaction or game result, 500 Casino may take reasonable steps to correct the error, subject to applicable law. You should report suspected errors or unauthorised transactions as soon as possible.

Promotions and bonuses

Promotions, bonuses and other offers are subject to their own terms. These may include eligibility requirements, participation rules, expiry conditions, wagering requirements, contribution rules, maximum values and withdrawal conditions. You should read the applicable offer terms before participating.

500 Casino may withdraw, amend or limit an offer where permitted by law, including where there is suspected misuse, technical error, fraud or a breach of promotional terms. Offers are intended for their stated purpose and must not be used in a way that unfairly manipulates the offer or the operation of the website.

4. Responsible gambling, privacy and service limitations

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose. Set a budget, take regular breaks and avoid gambling when you are distressed, under the influence of alcohol or substances, or trying to solve financial problems.

Responsible gambling tools and support options may be available through the website. These can include deposit controls, play limits, time reminders, activity information, cooling-off options and self-exclusion. If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek independent support.

500 Casino may apply responsible gambling measures, including contacting you, declining certain activity, limiting access or closing an account. These measures are intended to support safer gambling and may be applied in accordance with applicable requirements and internal policies.

Privacy and communications

Personal information is handled in accordance with the 500 Casino Privacy Policy and applicable Australian privacy requirements. Information may be collected and used for account administration, identity verification, payments, security, responsible gambling, customer support, legal compliance and service improvement.

By using the website, you agree that 500 Casino may send service-related communications, such as account notices, transaction updates, security messages and changes to these terms. Marketing communications may be managed through the available preferences or unsubscribe instructions, subject to any necessary service communications.

Availability, liability and governing terms

The website and its services may be unavailable, delayed or interrupted because of maintenance, telecommunications issues, payment provider problems, technical faults, security events or circumstances outside reasonable control. 500 Casino does not guarantee that the website will always be available, error-free or suitable for every device.

You must not copy, modify, reverse engineer, scrape, disrupt or misuse the website, its content or its security features. Website content is provided for general information and may change without notice. You are responsible for using suitable equipment, software and internet access.

Nothing in these Terms & Conditions excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded, restricted or modified under Australian law. Subject to those rights, your use of the website is at your own risk, and any liability will be limited to the extent permitted by law.

If a provision of these terms is found to be invalid or unenforceable, it will be read down or removed to the minimum extent necessary, and the remaining provisions will continue. A failure to enforce a provision immediately does not waive the right to enforce it later.

These Terms & Conditions are governed by the laws that apply to the relevant service and your use of the website, without limiting any mandatory rights available to Australian consumers. If you have a question or complaint, use the customer support options made available on the website. Please retain a copy of these terms for your records.