Responsible Gaming

500 Casino is committed to promoting safer gambling and helping players maintain control of their gaming activity. Gambling should be an entertainment choice, not a way to make money or manage financial, emotional or personal difficulties. Online gambling involves risk, so take time to understand your choices, set limits before you play and seek support if gambling is no longer enjoyable or feels difficult to control.

500 Casino operates under a licence issued by the Curaçao Gaming Control Board, licence number OGL/2024/1354/0882, held by operator Perfect Storm B.V.

Gamble for entertainment

There is no guaranteed strategy, system or method that can ensure a win. Games may involve chance or outcomes that cannot be predicted with certainty, and losses can occur. You should only gamble with money you can afford to lose after covering essential living costs and other financial commitments. Treat gambling as entertainment rather than an investment or source of income.

Before starting a session, decide how much time and money you are comfortable spending. Consider this amount carefully and avoid changing your decision while you are playing. Never use rent, household bills, loan repayments, savings needed for important purposes or money set aside for dependants to fund gambling. Do not gamble to solve financial problems, improve your mood or escape from personal difficulties.

Practical ways to stay in control

Set a spending budget before you play and do not exceed it.
Set a time limit and take regular breaks away from the screen.
Keep gambling separate from everyday spending and household finances.
Do not chase losses or increase your stakes to recover money.
Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
Remember that past results do not determine future results.
Do not borrow money, use credit or sell possessions to fund gambling.
Keep gambling as one activity among other interests, relationships and responsibilities.
Do not gamble if doing so could affect your ability to meet important commitments.
Talk to someone you trust if you are uncertain about your gambling behaviour.

Winning can encourage longer sessions or larger bets, while losing can create pressure to continue. Both reactions can affect judgement. If gambling becomes a priority over work, study, family, health or other activities, pause and review your behaviour before playing again. You do not need to wait until a serious problem develops before taking a break.

Tools to help you stay in control

Depending on the options available through your account, you may be able to use safer gambling tools to manage your activity. These tools help you make decisions in advance, when you are more likely to think clearly. They are not a substitute for professional advice, but they can provide practical support and make it easier to follow the limits you have chosen.

Deposit and spending limits

A deposit limit may restrict the amount you add to your account over a selected period. Consider setting a limit that reflects your entertainment budget and financial circumstances. A limit should be chosen before you begin gambling, rather than after a loss or during a period of excitement. Never increase a limit simply to continue playing after reaching it. If you are repeatedly reaching your limit, stop and review whether gambling remains suitable for you.

Time reminders and breaks

Use available session reminders, alarms or personal timers to monitor how long you have been playing. Online gambling can make time pass unnoticed, particularly when you are focused on a game. Stand up, move away from the device and take regular breaks. If you find it difficult to stop when a reminder appears, consider taking a longer break, signing out or closing your account.

Account pauses and self-exclusion

If you want to stop gambling for a period, ask about the account restriction, temporary closure or self-exclusion options available to you. A self-exclusion request is intended to prevent access for the selected period and should be treated seriously. Do not create or use another account to get around a restriction. If you believe you need a permanent break, choose the strongest available option and seek additional support.

Review your activity

Review your deposits, withdrawals, wagers and time spent playing regularly. Looking at your activity away from a live session can help you understand your actual gambling pattern. Keep personal records if that helps you maintain a clear view of your spending. If the figures cause concern, stop gambling and seek advice rather than trying to win back the amount.

Recognising when gambling may be harmful

Harmful gambling can affect anyone and is not defined only by the size of a loss. Gambling may be becoming unsafe when it causes distress, financial pressure, conflict or difficulty meeting responsibilities. Some people hide their gambling or feel they must continue because they are close to a win. These feelings can make it harder to make balanced decisions and may lead to further losses.

Consider taking a break and seeking support if you recognise any of the following signs:

Spending more money or time gambling than you intended.
Repeatedly trying to recover losses by placing further bets.
Thinking about gambling frequently or feeling restless when you cannot play.
Borrowing money, using credit or selling items to fund gambling.
Hiding gambling activity, losses or account transactions from people close to you.
Missing work, study, appointments or family commitments because of gambling.
Feeling anxious, guilty, irritable or low after gambling.
Arguing with family or friends about gambling or money.
Neglecting sleep, health, relationships or other interests.
Trying to stop or cut down but being unable to do so.
Continuing to gamble despite financial, personal or emotional harm.
Gambling to escape stress, sadness, loneliness or other difficult feelings.

One sign may be enough to justify taking action. You do not need to wait until a crisis develops before asking for help. Talking openly with a trusted person can reduce secrecy and make it easier to take practical steps, such as limiting access to money, closing an account or arranging professional support. Be honest about the amount of time and money involved, even if the information feels uncomfortable.

If gambling is causing immediate distress or you feel unsafe, stop playing and seek urgent assistance through appropriate emergency or mental health services in your area. Your wellbeing is more important than any game, wager or financial outcome.

Getting help and protecting others

Support is available for people worried about their own gambling and for family members, friends or other people affected by someone else's gambling. Gambling support services in Australia can provide confidential information, counselling and practical guidance. You can contact a recognised gambling help service in your state or territory, speak with a qualified health professional or ask a trusted person to help you find suitable support.

When seeking help, explain what has been happening as clearly as possible. It may be useful to discuss the amount of time spent gambling, money deposited or lost, debts, attempts to stop and any effect on relationships or wellbeing. You do not need to have all the answers before making contact. Asking for help early can make it easier to regain control.

Protecting your account

Keep your login details private and use a secure password.
Do not allow another person to use your gambling account.
Use device, banking or payment controls where appropriate to reduce impulsive access.
Check account activity and report anything you do not recognise.
Keep your account and identification information current where required.
Use available restriction or self-exclusion settings if you need to stop gambling.
Do not try to bypass an account restriction by opening or using another account.

Age and personal responsibility

Gambling is not suitable for people under the legal gambling age. Do not allow minors to access your account, device or payment methods. Adults should take reasonable steps to prevent underage access, including using password protection, device controls and secure payment settings. If you believe a minor has accessed an account or gambling service, stop the activity and raise the matter through the available account or support channels.

500 Casino encourages every player to make informed choices and seek assistance early if gambling no longer feels safe or manageable. Responsible gaming is an ongoing process: set limits, monitor your behaviour, take breaks and be honest with yourself about the effect gambling has on your life. If you cannot stay within the limits you set, stop gambling and seek support before returning.